Service & Support

Service & Support

Reliable service and support for your IT infrastructure. From maintenance contracts to remote support and fast response times for incidents.

Service and support you can rely on

A professional installation deserves professional aftercare. UTPinfra provides reliable service and support to ensure your infrastructure continues to function safely, stably, and future-ready. From preventive maintenance to rapid incident response — our engineers are ready when you need them.

What we offer

  • Maintenance contracts — Periodic maintenance with fixed response times and predictable costs
  • Remote support — Fast remote assistance via secure connections
  • On-site support — Technicians on location when remote support isn’t sufficient
  • Monitoring — Proactive monitoring of your network and systems
  • Firmware & updates — Keeping equipment up-to-date and secure

Why choose a maintenance contract

  • Prevent unexpected incidents through proactive maintenance
  • Fixed monthly costs, no surprises
  • Priority during incidents compared to ad-hoc clients
  • Extend the lifespan of your equipment

Interest

Would you like to provide your organisation with professional service and support? Our engineers are happy to advise you on a support level that fits your infrastructure, business continuity, and technical requirements.

Interested in this solution? Use the button on the right to request free consultation directly.

Frequently asked questions about service & support

What does a maintenance contract include?
With a maintenance contract, you're assured of periodic maintenance, priority during incidents, and fixed response times. We monitor your systems proactively and intervene before problems occur.
How quickly can you be on-site during an incident?
Depending on your contract type, we maintain response times of 4 to 8 working hours. We first resolve many problems remotely, so you're often operational again within hours.
Do you also offer support outside office hours?
Yes, for clients with an extended maintenance contract, we also provide support outside regular office hours. Contact us to discuss the possibilities.