Service & Support

Service & Support for the Business Market

Take advantage of our extensive knowledge and expertise for guaranteed solutions, anytime, anywhere. UTPinfra is at your service year-round, with special services aimed at the business market. UTPinfra understands how important it is that your ICT environment performs optimally, which is why we offer monitoring of your systems through our own advanced platform.

To ensure the continuity of your business ICT environment, we continuously monitor all possible calamities via our platform. In the unlikely event of a malfunction, you can contact our professional help desk during business hours, which is dedicated to business customers.

Have we piqued your interest and you want to work with a motivated and determined team with a large network of subcontractors. Please contact us by phone or email contact us.

Maintenance by UTPinfra

Preventive maintenance and software updates: UTPinfra offers periodic preventive physical and/or software maintenance for both new and existing systems, fully tailored to your business needs. This ensures optimal security for your operational systems and extends their lifespan. By performing regular preventive maintenance, you minimize the risk of failures and outages, which is critical to the reliability of your business security.
24/7 Breakdown Service: In addition to our regular business hours, we offer a 24/7 breakdown service specifically for our business customers. This allows you to contact a dedicated systems engineer outside of business hours for immediate assistance. Our highly qualified engineers are on standby day and night to resolve urgent failures immediately. Even on weekends and holidays, you can count on the prompt and professional support of a specialized systems engineer.
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How does our 24/7 incident service work? You can purchase the 24/7 incident service in combination with one of our special system management subscriptions and/or Cloud workplace subscriptions for the business market. This gives you access to a special fault number which is available outside office hours. Through this fault number you can report faults outside office hours. Our engineer on duty will immediately pick up the report and initially try to remedy the malfunction remotely. Should this not be possible, the appropriate next steps will be determined in consultation with you. We will be pleased to inform you about the extensive possibilities we offer especially for the business market.

References

Customers speak out

Schot Maintenance and Construction Company

"We do a variety of projects and are regularly asked for a camera system or WiFi installation. The gentlemen at UTP infra take these types of projects off my hands and deliver the system to the client's specifications."

Roof Profits

"UTPinfra guides us in growth. Both for network, camera security, alarm system and other IP based solutions. The guys always go for a 10!"

Fulfilment achterhoek

"We are very satisfied with the long-term cooperation with UTPinfra. A reliable party, no unnecessary costs, easily accessible, hard work and neat delivery of work. In short, the perfect partner for sound advice and realization of the requested services."

Buddha corp Curacao & Bonaire

"UTP Infra thank you for the excellent service. They provided my store with UTP cabling, WiFi and Camera security. The ability to view live camera footage was a requirement for me. I was well guided in getting the software up and running. Thank you for the great service!"

JUICT

"JUICT operates as an ICT service provider (mainly) in the East Netherlands region and by now serves about 250 organizations in the SME sector. With services in the areas of System Management, Cloud, Security and VoIP, ICT environments are built and maintained."

Trusted ID

"The system offered met all the requirements, the gentlemen from UTP arrived by appointment around 9 a.m. and 3 teams went straight to work. Exactly what we were looking for; a complete system made ready in one day by one expert party."

"UTPinfra provides appropriate and high-quality customized solutions for different target groups. UTPinfra offers services within healthcare, education, SMEs, retail, hospitality, warehousing, recreation, office and government."

UTPinfra

Contact

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